Get in Touch With Us
Got a question about how we rank the best payout online casinos, spotted something that needs a second look, or want to flag a concern? This page covers the ways to reach us and what happens once your message lands in our inbox.
How to Contact Our Team
Email is the best way to reach us. Write to us at [email protected] and a real member of the team will read it. We do not use automated replies to close out enquiries — you will hear back from a person, typically within two working days, though this can stretch a little during busier periods.
If your message relates to a specific casino review, a bonus offer, or a payout time we've quoted, please mention the operator by name and the section of the page you're asking about. It helps us route your message correctly and respond with something useful rather than generic.
What You Might Want to Get in Touch About
People reach out to a site like belong.shop for all sorts of reasons. Some of the most common ones we see include:
- Questions about our ratings — If you want to know why one casino sits above another in our comparisons, or how editorial ratings such as those shown for Raging Bull, Uptown Aces or Ignition are put together, ask us directly.
- Corrections and updates — Bonus terms, withdrawal times, and licensing details change. If you've noticed something on the site that looks out of date, we want to know so we can review it.
- Payment and withdrawal questions — If you're unsure how a deposit or cashout method works at a listed casino, or you've had a different experience than what's described, tell us.
- Responsible gambling concerns — If gambling has stopped being enjoyable for you or someone close to you, say so in your message. We can point you towards self-exclusion tools and support services rather than leaving you to search alone.
- Partnership and editorial enquiries — If you represent a licensed casino operator or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
What to Include So We Can Help Faster
A short, clear message gets a faster answer than a long one. It helps if you can tell us:
- Which page or casino your question relates to
- Whether it's a factual concern, a suggestion, or a general question
- Your state, if the enquiry relates to eligibility or availability where you live
- Any screenshots or details that show what you're seeing, if it's a technical or content issue
If You Need Help With an Actual Casino Account
We should be clear about the limits of what we can do. belong.shop is an independent comparison site — we review and rank operators such as those featured on this site, including non-GamStop casinos for readers looking at alternatives, but we don't run any casino accounts ourselves. If you have a live issue with a deposit, a withdrawal, a locked account, or a bonus dispute, that has to go through the casino's own customer support team, since only they can access your account and resolve it. Our team can help explain how something usually works, or point out what to check in the terms, but we cannot intervene in an individual transaction on your behalf.
A Word on Accuracy and Responsible Gambling
We aim to keep our reviews of licensed casinos honest and current, covering things like bonus wagering requirements, RTP, payment methods, and licensing status as accurately as the available information allows. Reader feedback is a genuine part of how we catch things that need updating, so if something you read here doesn't match what you experienced, that's worth telling us.
If gambling is affecting your finances, relationships, or wellbeing, please reach out to a responsible gambling support service in your state, or contact the National Council on Problem Gambling helpline. We're not a substitute for that kind of support, but we take messages about it seriously and will do what we can to point you in the right direction.
What Happens Once You Send a Message
Every email is reviewed individually. There's no ticket-bot deciding your enquiry doesn't matter — a person reads it, decides who's best placed to answer, and gets back to you. If we need more information to help properly, we'll ask for it rather than guess. And if your message points to something that genuinely needs fixing on the site, we'll act on it and let you know once it's done.
Thanks for taking the time to read this far. Whether it's a quick question or detailed feedback, we're glad to hear from you.